McMahon Homes, Richmond, VA Home Builder

McMahon Homes stands for quality, reliability and integrity, and we take great pride in our company and what we represent. We strive to ensure that your home building experience is an enjoyable and lasting memory.

Our commitment to our customers began 25 years ago when we opened our doors and it continues to this day. Therefore, we pledge:

To deliver to our customers 100% of what was promised, On time, In defect-free condition, With superior customer care, And….accompanied with a smile!

Our Customers...

• You, our customer, are our #1 priority.
• By forming a close-knit team with all our vendors and service providers, we put your interests first and foremost.
• Our philosophy encourages us to apply our mission to all our customers and team members throughout the building process.

100 Percent of What Was Promised...

• The buyer’s selections as well as our limited warranty and commitment to doing business with honor and integrity all come together to form a promise upon which every McMahon customer can rely.
• Every communication, whether by demonstration, in writing or in conversation, will be forthright, complete and accurate.

On Time...

• Means within the time frames established for home delivery, service and commitments we have made to you.
• Means delivery within 24 hours of the closing date to which we commit in our “45 Day Delivery Date” letter.
• Means within 15 days of our commitment to complete a service request.
• No commitment will be made to you unless we know we will be able to deliver.

In Defect Free Condition...

• Your home will be delivered complete, with each component performing properly and each element cosmetically correct.
• Any corrections will be made within 15 days.

With Superior Customer Care...

• We commit to clear and timely communication, honesty, courtesy and respect for you - our customer – as well as all of our team members.

...And Accompanied With a Smile.

• We are in business to serve you. Courtesy and respect are not extras, but are the rights of each of our customers. They are the foundation of your McMahon Home.